The phenomenon of fraud through calls, emails, SMS, or WhatsApp messages is commonplace and not exclusive to Sunset World or our associated brands. It occurs in various sectors such as banks, department stores, home delivery services, airlines, etc. We must be very attentive.
We have noticed an increase in customer reports about calls, emails, SMS, or WhatsApp messages offering packages and promotions related to Sunset World or our hotels Hacienda Tres Ríos, Sunset Royal, Sunset Marina, Sunset Fishermen, Ocean Spa, and Laguna Suites.
We want to help you stay protected by sharing important information about these scams.
Scammers are offering to make a reservation at one of Sunset World's hotels with fake promotions and packages. Scammers try to legitimize their scam by mentioning your personal information obtained from dubious sources.
These packages or promotions include excessively low prices, discounts on airline tickets, accommodation in other hotel groups unrelated to Sunset World Resorts, and other services to convince you, insisting that if you don't make a deposit, you will lose the great opportunity they are offering.
Please DO NOT make any PAYMENT OR DEPOSIT. First, confirm the authenticity of the contact by calling 800 800 3410 from Mexico, 1 (800) 818-6976 from USA/CAN, or by clicking the green button located on the lower right side of this website.
If you are a Sunset Club member, please contact the official numbers of the Member Services Department.
If you clicked on any suspicious link, check your credit or debit card statements for unknown charges and immediately contact your bank for any unauthorized transactions.
Make your reservation through your portal or by directly contacting the Reservation Department at these phone numbers:
If you are a member of Club Sunset, Puravida Lifestyles, or The Ultimate Loyalty Program, log in to your member portal at: www.sunsetworldresorts.com/Portal